Returns due to customer mis-ordered items will be accepted after receiving an RA# from Motive Products. Items should be in an as new condition and with all packaging and parts. Items returned in a used condition or having been exposed to brake fluid, motor oil, or other fluids will not be credited a refund. Customer is responsible for payment of shipping of mis-ordered items. We highly encourage customers to review the application guide or call with questions to determine the correct application. Should Motive Products have shipped an incorrect or defective item Motive Products will make all efforts in good faith to rectify the issue. Copy of customer invoice may be requested to verify date of purchase.